Frequently Asked Questions
Do you need help?
How can I order Basha products?
You can order online via our secure website, or you can contact us to place a phone order. Call us at 501 993 6035.
Do you ship internationally?
Yes. We ship via USPS to the USA, Puerto Rico, US territories, and Canada. Please allow 5–7 business days to receive your order, excluding holidays and weekends.
For the rest of the world, we ship only via FedEx or DHL to ensure safe and secure delivery to your hands.
What is the shipping policy?
Basha Bracelet does not ship on Saturdays, Sundays or on national holidays. Orders ship within 2-3 business days.
Credit card approval must be obtained from our credit card processor (a merchant services provider) before your order is shipped. You will receive a follow-up email confirming the total of your order, including shipping and handling charges. (We do not store any credit card information on our servers.)
Shipping may be delayed due to out-of-stock items, as we only ship complete orders to keep your shipping costs as low as possible. We will notify you if your order is delayed.
How much is shipping?
To ship in the United States, Puerto Rico, and the Virgin Islands there is a flat rate fee of $9.70. For all other customers, there are other shipping methods available depending on where and how fast you would like to receive your order.
Why does my Basha piece look different than the picture on the website?
All of the gemstones and crystals we use in our jewelry are natural and come from the Earth. Due to this, the size, color, and pattern (striations, mixing of colors, rutiles etc.) of the beads will vary from piece to piece. However, the minor variance in your beads will not compromise the energy and quality of your piece.
How can I find out the status of my order?
The best way to find out the status of your order is to contact us.
Can I check the status of my backorder online?
Yes! If you created an account (and did not check out as a guest), you can log into your Basha Bracelet account on our website and check any backorder messages. We will try to update these as often as possible, so if you do not see an update after a few days, you can contact us and we will be happy to give you an update on your order!
What forms of payment do you accept?
We accept American Express, Mastercard, Visa, Discover, and PayPal.
Is my credit card safe?
Yes, we make every effort to protect your online information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to ensure it remains private and secure.
Can I return or exchange merchandise?
Due to the nature of our products, we strongly discourage returning merchandise. We do offer a 30-day return, or exchange, period. In order to be issued a refund or exchange, we will need the original product sent back to us at Basha in its original condition. Return shipping costs are to be paid by the customer, Basha does not provide shipping labels. Please contact us for further information about processing.
Can I cancel my order?
Due to our efforts to ensure that you receive your order as quickly and as accurately as possible, we are usually unable to cancel or make changes to your order after you have placed it with us. In most cases, the items are shipped out to you within 24 hours of us receiving the order. If you have any questions or concerns regarding your order, please contact us.
What else should I know about my jewelry purchase?
Basha Bracelets are specially designed to enhance the wearer’s own energy. The jewelry is empowered by the wearer’s personal intentions to change or improve. As an energy enhancer, Basha Bracelets rely on the wearer to be effective.
The responsibility for empowering the energy enhancing capability of Basha Bracelet is solely with the wearer. Therefore, no expressed warranties are given and no affirmation of Basha Bracelet by words or actions will constitute a warranty. Basha Bracelets are sold on an “as is” basis.
The entire risk as to the quality and performance depends on how the piece is used or worn. Should the jewelry prove defective, Basha Bracelets gives you a 6-year warranty on all its products with its original ticket purchase.
If the bracelet has a manufacturing error on its moorings, we will gladly replace it with an equal piece to the original purchase value. If temporarily, or no longer in production, Basha Bracelet reserves its right to apply its manufacturing with a prudent time of 4 weeks.
Before returning any merchandise, you must contact us to obtain a Return Merchandise Authorization (RMA) number. Once you receive this number, you may proceed with the return.
It is recommended that you send the merchandise back in a padded envelope and that you insure the package.
What about repair?
We do not repair since the nature of our products is to collect negative energies.
Which bracelet size should I buy?
Sizes of the Bracelets:
-Our women’s bracelets are adjustable from 6.29” to 9.44”
-Our men’s Bracelets are adjustable from 8.2″ to 11.02″
Can I wear more than one piece of Basha at a time?
Yes, you can combine as many as you want. Our recommendation is to combine at least 2 different energies.
The most common combinations or choices are:
Love & Happiness combined with Prosperity & Wealth
Prosperity & Wealth combined with Emotional & Health Balance
Prosperity & Wealth combined with Cloak of Protection
Love & Happiness combined with Cloak of Protection
Emotional & Health Balance combined with Love & Happiness and Prosperity & Wealth.